Terms and conditions of use

1. General

1.1. These terms and conditions of use are mandatory document that determines purchaser and seller rights and obligations, ordering and purchasing, delivery and installation conditions, payment methods, order cancellations and returns policy, purchaser and seller responsibilities and other provisions that are related buying and selling online using www.logcabinszone.co.uk website.

1.2. Please read these conditions carefully before using logcabinszone.co.uk website. Buying online using logcabinszone.co.uk website, you signify your agreement to be bound by these conditions.

1.3. www.logcabinszone.co.uk offer a wide range of products: log cabins, garages, play houses, summer houses, fences, greenhouses, workshops, garden storage, garden furniture, outdoor toys and other outdoor products.

1.4. You will be able to access most areas of this website without registering your details with us. Certain areas are only open to you if you register. We may change these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the terms and conditions to make sure you have the most recent version relevant to your contract. If you have any questions about these terms and conditions and how they affect you please contact us.

1.5. Purchaser must be over 18 years to purchase the products and register with this website.

1.6. Contract between purchaser and seller consider concluded from the moment than the purchaser add goods to cart, specify delivery address, choose payment method, familiarize with the terms and conditions of use and click on the button „I confirm my order“.

2. Personal data protection

2.1. Purchaser can order goods online using www.logcabinszone.co.uk website after registation. During registration online using www.logcabinszone.co.uk website purchaser suppose to submit correct personal information. Purchaser is responsible for the correct data.

2.2. Confirming these terms and conditions of use the buyer agrees that buyers personal data will be processed by online shop www.logcabinszone.co.uk for seller`s performance analysis and direct marketing. A buyer also accept that provided e-mail address and telephone number  will be used to sent necessary information to fulfill the order of the product.

3. Buyer's rights and obligations

3.1. The buyer has the right to buy goods online store www.logcabinszone.co.uk according these rules and other rules in the website.

3.2. The buyer has the right to cancel order with www.logcabinszone.co.uk  before the goods have been despatched.

3.3. The buyer undertakes to accept the ordered goods and to pay for them the agreed price.

3.4. The buyer undertakes not to transfer to third parties his login information. After lost of logins buyer must immediately inform the seller.

3.5. Using www.logcabinszone.co.uk website buyer agrees with these Terms and conditins and undertakes to comply with them.

4. Seller's rights and obligations

4.1. Seller agrees to create all conditions for buyer to properly use  www.logcabinszone.co.uk online shopping services.

4.2. The seller undertakes to respect buyers privacy and his personal information that will receive after registration and not to give this information to third parties.

4.3. Seller agrees to deliver the goods ordered by the Purchaser at the address specified by the Buyer.

5. Ordering of goods, prices, payment and terms

5.1. If you placed an order online via our online website logcabinszone.co.uk we will accept your order when we confirm the order by email. However we may still refuse to accept your order after confirmation in cases when:

5.1.1. goods are not available, in which case we may provide a substitute of the same type and quality. You will be notified of this substitution by email or telephone. You will have an opportunity to reject the substitute goods if they are not acceptable. If you decide not to accept substitute, we will give you a full refund on any amount paid.

5.1.2. we didn‘t receive your payment;

5.1.3. there has been a product description mistakes. We will notify you about mistakes, so that you may decide whether or not you wish to continue with the purchase. If you decide not to order the goods, we will give you a full refund on any amount paid.

5.1.4. we cannot deliver the goods to that location;

5.1.5. through error, we will not be able to supply that item to you at the stated price. We will notify you about the correct price, so that you may decide whether or not you wish to continue with the purchase. If you decide not to order the goods, we will give you a full refund on any amount paid.

5.2. Prices are listed in Euros and GBP included VAT. Information about delivery will be visible in customers basket. Additional charges may apply to deliveries in certain remote parts.

5.3. Latest prices are listed togeather with specific product on the website.

5.4. All prices must be paid in full before despatch. For payment we use e – money institution „Paysera“. Paysera licence issued by the Bank of Lithuania enables the company to provide payment services (money remittances) and issue e - money in the whole European Union. This right is defined in the Article 10, paragraph 1 of the Lithuanian Republic electronic money and electronic money institutions law. Unlike in banks payments are available seven days a week. Paysera is secured by the most sophisticated SSL security certificates and hardware and software solutions.

5.5. Payment methods:

5.5.1. Credit cards: Visa and Mastercard

5.5.2. Webmoney system

5.5.3. CashU system

5.5.4. SafetyPay system

5.5.5. International transfer in euro

5.5.6 Banks from all EU

5.6. We will try to match the price of any similar product you find online. If you find the same or similar product cheaper elsewhere please email us at info@logcabinszone.co.uk or directly from product page and ask for a price match.

6. Delivery

6.1. After order been confirmed we plan to deliver all goods within 14 to 30 days to all EU countries, unless otherwise agreed with you. Actual delivery is often via third party suppliers and carriers and can therefore be beyond our reasonable control. We do not accept liability whatsoever for any failure to deliver within that time and offer no compensation for failure to deliver within any given time scale. If the installation service is chosen delivery may be extended by a further 5 - 10 working days.

6.2. In any case after order we will send you an email and will  provide information about order  details and estimated delivery date.

6.3. Orders received on weekends or public holidays, will be processed the next working day. Delivery on weekends could be additionally charged.

6.4. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges.

6.5. Incorrect personal details may also lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number and an up to date email address so that we can notify you in the event of a delivery problem.

6.6. During negative weather conditions our delivery service may be affected in some areas, resulting in lead times being slightly longer than advertised.

6.7. If you are not going to be in to accept delivery and you wish the goods to be left please notify us before delivery in writing email or leave a signed note on your door to this effect. In all cases our delivery service is a one man delivery with a kerb side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver then please contact us.

6.8. If you have placed your order online and an additional delivery surcharge is required your order will be placed on hold and you will be contacted to notify you of any additional charges. You can then choose to continue with your order by paying the additional delivery charges or you may cancel your order at that point.

6.9. If a delivery is refused at the delivery address, and re-requested for another date, we may charge for the second delivery. If you refuse to accept an item that is being delivered for any reason you must notify us immediately with the reason for refusal.

6.10. Carriers are not insured to enter properties and therefore will not carry any goods through a customers house.

6.11. If you miss the delivery of your order, you may incur a re-delivery charge as we have met our original delivery obligation with our first attempted delivery.

6.12. Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more.

6.13. Products are your responsibility once they have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products will be at your own risk.

6.14. We advise that you do not arrange any third party ancillary services until all goods are delivered and checked. We will not be held responsible for unnecessary expense incurred in this regard where the delivery estimate has been relied upon but not met. Compensation will not be issued under such circumstances.

6.15. Shortages should be noted on the consignment note and notified to us within 7 days of delivery by calling or emailing us.

6.16. We may not accept claims for damaged goods if the courier has obtained a clean signature for delivery. If more than 7 days after delivery have passed please contact us.

6.17. If there is cause for concern or any other problems identified, such as damaged parts, on or after delivery, do not attempt assembly. Please contact us for further advice.

7. Installation

7.1. Logcabinszone.co.uk now offering an installation service on selected products which includes our installation team delivering, unpacking and assembling the product ensuring that it is fitted correctly and safely. Specialists will coordinate installation day with customer before arrival.

7.2. Installation is available in UK only.

7.3. A flat concrete or paved base suitable for the size of the building must be laid ready prior installation. If on arrival the base is not suitable, the customer will become liable for the installation service fee. The product can be left on site and the customer will be given the option of either assembling the building themselves or a return visit can be arranged subject to payment of an additional installation service.

7.4. Customer is responsible to provide free and unobstructed access for product delivery and entry to the fitting site.

7.5. The installation Service does not include the fitting of any optional extras or other products bought at the time of order.

7.6. Customer will be responsible for disposing of any leftover felt and off cuts off wood.

8. Order cancellation and returns policy

8.1. If you wish to cancel your order before the goods have been despatched, please inform us as soon as possible.

8.2. 14 Day Returns and / or Money Back Guarantee.

8.3. We are confident you will find the same product that you bought from us online. If you are not 100% happy with your new purchase and item doesn‘t fit requirements according description from our website, you can return it for free within 14 days of delivery. You will get a full refund too.

8.4. We will give you a full refund and will collect it free. We also ask you to send us a photo so we can make sure everything looks alright before we send our drivers to collect the item.

8.5. You must inform us of your wish to cancel in a durable form, as well as keeping the goods in good condition whilst they are in your possession. In the case of customised orders where goods have been made specifically to your order the above cancellation provisions do not apply.

8.6. Refunds will be processed as soon as practicable but will be processed within a maximum 14 days.

9. Pictures and videos

9.1. Pictures and video on the website are used to represent the style of the product only. They do not represent exact product that will be delivered to client.

9.2. Timber products in particular are natural products and as such are liable to colour variations.

10. Product quality and guarantee

10.1. Standard products carry individual guarantee (see product pages for details).

10.2. The guarantee is invalid if:

10.2.1. if the building has been customised or modified in any way;

10.2.1. the person claiming is not the original purchaser of the building;

10.2.2. the building has not been erected on a suitable sized flat, solid level concrete / slab base or placed on pressure treated bearers;

10.2.3. the building has not been erected, fitted or installed correctly;

10.2.4. the building is or has been placed within 60 cm of any obstruction (walls, fences etc) which can allow moisture to penetrate the timber.

10.3. The guarantee does not cover movement, warping or splitting of timber products over time.

10.4. All products sold are for domestic use only unless otherwise stated in the description and/or product pages.

10.5. The product build instructions which are supplied with each building must be adhered to comply with the conditions of the guarantee.

10.6. Wood is a natural product and susceptible to changes in the external environment. Extremes of temperature or weather conditions will cause a reaction in the timber. Sawn timber and machine-rounded items in particular, may split. This will not affect the structural strength of the wood or the product guarantee.

10.7. The Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Seller's obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller's reasonable control: Explosion, flood, Storm, fire or accident, war or threat of war, sabotage, civil disturbance or requisition.

11. Our contact details:

JSC Prekybos zona

Registration code: 302888976

VAT: LT100007216212

Address: Pamenkalnio st. 25, LT-01113 Vilnius, Lithuania

Phone:

UK: 07476157157

LTU: +370 6333 88 52

e-mail: info@logcabinszone.co.uk